At the heart of the DEWALT 5 Star Service are the 5 Star Service Agents, which are conveniently located throughout the country, with specialists available to answer any questions whether you are on or off the job site.
Having your tools back in action in the fastest time possible is our prime objective. Subject to Parts availability, repairs should take no more than 48 hours, and for those smaller urgent repairs many will provide a “while-u-wait” service.
The technicians that carry out the repairs are trained by the DEWALT Service training team, and all work is backed by a 90 day warranty. Each DEWALT repair comes with our personal “satisfaction tag” listing all the work done, and a DEWALT contact number should you be less than 100% happy with the repair.
All parts used in repairs are genuine DEWALT Parts, ensuring the highest quality.
This website provides information on the After Sales Services we provide, including DEWALT authorised repair agent locations, Your questions answered, Technical Information, spare part details, Warranty Policy and recycling of used tools. You can also Ask a Question or contact us directly.